30-Day Return Policy at Luxique Covers
Your satisfaction is paramount at Luxique Covers. If your custom case doesn't entirely meet your expectations, we provide a 30-day return policy with the following conditions:
Return Eligibility: You are eligible to return the product within 30 days of your purchase date.
Product Condition: To qualify for a return, the case must be in its original condition, packaging, and include all accompanying materials. Returns may be rejected if these conditions are not met.
Shipping Costs: Please be aware that shipping costs for both the initial purchase and the return are non-refundable.
Initiating a Return: To start the return process, please contact us at info@luxiquecovers.com with your order information and reason for the return. Our customer service team will provide you with detailed instructions on how to proceed.
Damaged or Defective Items: If your case arrives damaged or defective, please contact us immediately at support@luxiquecovers.com with visual evidence (photos or video) of the issue. We will swiftly address the problem by offering a replacement or refund.
Refund Processing: After we receive and inspect the returned item, we will process your refund. The refund will be credited back to your original payment method. The timeframe for the refund to reflect in your account depends on your card issuer's policies.
We appreciate your choice of Luxique Covers and are committed to making your experience with us as satisfying as possible. Thank you for your understanding and adherence to our return policy